At Zarelle, we aim to deliver your order as quickly and smoothly as possible. Please read our shipping information carefully before placing an order.

1. Processing Time

• Orders are typically processed within 1–5 business days after payment is confirmed.

• During high-demand periods, processing may take slightly longer.

2. Shipping Time & Delivery

• Estimated delivery time varies depending on your location and the item.
  Most orders are delivered within 7 to 30 business days.

• Some items may arrive separately if ordered together.

• Delivery times are estimates and not guaranteed.

3. Shipping Locations

We currently ship to most countries worldwide. If your country is not available at checkout, please contact us at contact@zarelle.shop

4. Tracking Information

• Once your order has shipped, you will receive a confirmation email with a tracking number, if available.

• Tracking updates may take a few days to appear, depending on the carrier.

5. Customs & Import Fees

• International orders may be subject to customs duties, taxes, or import fees, which are not included in the product price or shipping cost.

• These fees are the responsibility of the customer and vary by country.
  Zarelle is not responsible for any additional charges imposed during import.

6. Delays

Zarelle is not responsible for delays caused by:

• Customs clearance procedures;

• Local postal services;

• Weather conditions;

• Incomplete or incorrect address information.

Please ensure your shipping address is accurate and complete to avoid delivery issues.

7. Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

• First, check with your neighbors or local post office.

• If you still cannot locate it, contact us and we’ll do our best to assist you.

Note: We are not responsible for lost or stolen packages marked as “delivered.”

8. Contact Us

If you have any questions about your order or shipping, contact our support team:
contact@zarelle.shop